Datadog Services and Support

We cater recommendations based on each customer’s business objectives and their prior experience with Datadog. Leveraging modern observability concepts and best practices developed from previous engagements, each post sales offering plays a different role in a customer’s post sales journey:

Technical Account Managers are experts in cloud monitoring and Datadog best practices, and help customers achieve their observability objectives by developing an implementation and adoption roadmap tailored to each customer’s goals and resources.

Premier Support provides expert Datadog technical support via a small team dedicated to crafting solutions that match your environments. This includes our fastest SLAs, collaborative active issue reviews, and quarterly support reviews.

Expert Services offers short term projects to architect and guide the deployment of Datadog. Services are delivered in “pair programming” working sessions to expedite implementations and onboard using best practice guidance.

Enablement Plus helps customers gain expertise in Datadog through customized training sessions by Datadog experts covering best practices on various Datadog areas such as APM, Dashboarding, Monitors, Logging, or any specific Datadog product.

Example of your Post Sales Journey

Building a relationship of mutual trust and knowledge with you is the Datadog Post Sales team’s biggest priority. We want to ensure your continued satisfaction through a proactive adoption strategy based on best practices to unlock the maximum value from our platform.

Post Sales Focus Areas & Content

The focus areas and content provided varies on the Post Sales offering. Below is a breakdown of the common focus areas and content for each of Datadog’s Post Sales offerings.