Datadog Incident Response

When Datadog released On-Call and Incident Management, we saw the benefit of using these tools alongside APM to give engineers one place to monitor performance, schedule our rotations, and streamline our workflow.

Chris Waters

CTO at Aha!

It’s easier to find information because everything’s all in one place and documented throughout the process. If you have a problem today, you can look and see when a similar issue happened before, helping you resolve that issue faster.

Ben Edmunds

Staff Engineer at SeatGeek

With Datadog On-Call we now have integrated observability, paging and incident response in one platform that helps us get the right person involved with a page as fast as possible to triage product stability.

Matthew Green

Staff Engineer at Torc Robotics

Feature Overview

Datadog Incident Response unifies monitoring, paging, and incident management into one seamless workflow. By integrating real-time observability data into your incident response plan, it enables smarter, faster decision-making, helping you save critical remediation time. Resolve incidents quickly and improve system resilience with a streamlined approach to on-call management and incident handling that keeps your team focused and effective.

Streamline and automate workflows to resolve incidents faster

Create on-call schedules and routing rules to ensure no incidents fall through the cracks
Get paged on any Datadog or third-party alert and investigate from anywhere with the Datadog Mobile App
Automate runbooks to mitigate incidents and focus on root causes
Get up to speed with comprehensive, AI-generated incident summaries in Slack

Centralize context with unified monitoring, paging, and incident management

Declare incidents from pages or telemetry data to coordinate responders with critical information
Quickly view upstream and downstream services affected by an outage to page other impacted teams
Automatically document all incident activity through the Incident Timeline

Use rich, clean data to improve service health and team performance

Deploy out-of-the-box, real-time dashboards to continuously evaluate the performance of your incident response plan
Ensure a fair workload distribution for incident responders with intuitive on-call analytics
Generate comprehensive postmortems in one click and embed real-time telemetry from across Datadog
Customize dashboards to reflect your business objectives and filter information by service, team, monitor, etc.

Onboard quickly to ensure incident readiness

Map service dependencies instantly with Datadog Software Catalog
Associate teams to their respective services so the right responders are automatically paged at the time of an alert
Embed Datadog into Slack or Microsoft Teams to bring relevant context into wherever you collaborate
Integrate with Jira or ServiceNow to preserve existing business processes