Event Management & AIOps Platform

With Datadog's Event Management, we've streamlined alert correlation by cutting through noise and reducing redundancy. Now, instead of handling multiple incidents from the same root cause, we get one consolidated incident in our Incident Management tool, reducing alerts by 69%.

Martin Cote

Vice President, Head of Infrastructure, Tecsys Inc.

Feature Overview

Datadog Event Management uses AIOps to intelligently aggregate and consolidate alerts into one consistent view to help centralized operations teams discover and resolve issues faster. By reducing noise and enriching events with observability context, Event Management helps teams paint a complete picture of incidents and their underlying causes, so they can understand what’s happening and take action.

Aggregate alerts and change events from anywhere into a single case view

Centralize third-party alerts, events, and changes to reduce tool sprawl and context switching
Send alerts or events from third-party APIs, email, or directly from one of our many integrations
Easily manage, group, filter, and analyze events in one unified view
Aggregate and consolidate events alongside observability data to get complete context into issues, identify the root cause faster, and understand the impact across your environment

Enhance alert context with service knowledge and ownership

Automatically enrich your ingested events or alerts with business-specific data from your configuration management database (CMDB) or operational spreadsheet
Normalize all incoming events with consistent tagging, and standardize tag structures
Make key service information easily accessible, so all team members, regardless of experience level, know where to look, how to remediate, and who to contact in an incident

Reduce alert fatigue and ticket volume

Enable your teams to focus on what’s really important with intelligent correlation powered by AI
Set pattern-based correlations, or leverage suggested correlations tailored to your organizations needs
Aggregate and deduplicate events and alerts from Datadog and third-party tools in one platform so you can easily monitor and analyze events

Automate triage workflows, and reduce investigation time

Escalate and prioritize cases in Datadog Case Management to jump-start your triaging with a more complete picture of related events
Automatically create tickets in your preferred ITSM tool, such as ServiceNow and Jira, with bi-directional syncing
Create notifications in PagerDuty, Slack, or Microsoft Teams to bring awareness to an investigation
Execute runbook automations and recommend next steps based on the findings of your investigations