By using or accessing the Website or Service, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. If you have any questions or comments about this Privacy Policy or our use of your personally identifying information, please contact us at help@datadoghq.com.
The TRUSTe certification covers only our collection, use and disclosure of information through the Website and/or the Service. Except as otherwise expressly set forth in this Privacy Policy or otherwise mutually agreed with the applicable customer, our use of PII collected through the Service shall be limited to the purpose of providing the Service for which the applicable customer has engaged Datadog.
In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.
Datadog complies with the U.S.-E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland, respectively. Datadog has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program,and to view Datadog, Inc.’s certification, please visit http://www.export.gov/safeharbor/.
Service Users and Website Visitors
Like most hosted service operators, Datadog collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site and the date and time of each visitor request and store it in log files. Datadog may also collect statistics about the behavior of visitors to the Website and Service. For instance, Datadog may reveal aggregate data on how much data an average customer collects, or what the most common type of data are across all customers. Datadog’s purpose in collecting such information is to better understand how Datadog’s visitors use the Website and Service and may, from time to time as noted in the example above, release information that has been aggregated or otherwise de-identified.
Datadog also collects potentially personally identifying information like Internet Protocol (or “IP”) addresses. Datadog does not use such information to identify its visitors and does not disclose such information other than under the circumstances described below.
Certain visitors to the Website and Service choose to interact with Datadog in ways that require Datadog to gather PII. The amount and type of information that Datadog gathers depends on the nature of the interaction. For example, when signing up for a trial of the Service, we may ask a user to provide the user’s name and the name of the user’s company, as well as an email address and telephone number where we may contact the user and/or another representative of the user’s company. Each user is also expected to provide a username and password that, along with other information, we use to create and administer accounts. In each case, Datadog collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Datadog.
Datadog does not disclose PII other than as described in this Privacy Policy. In addition, visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain activities.
If your PII changes, or if you no longer desire to access or use the Service, you may correct, update, amend or delete it by contacting our customer support team at help@datadoghq.com. We will respond to your request within a reasonable timeframe.
That said, where our customer for the Service is an organization and a user is accessing and using the Service as an authorized representative of that organization, references to “you” and the like in this Privacy Policy generally refer to the customer organization, not individual end users. In such cases, Datadog receives and processes information under the direction of its customer and has no direct contractual relationship with the individuals whose PII is or may be provided. Any such individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his or her query to the applicable Datadog customer and we will respond to the customer’s request within a reasonable timeframe.
Data Retention
For Service users, we will retain PII for as long as your account is active or as needed to provide you access and use rights with respect to the Service (which may include a limited 90-day tail period to, for example, allow for an orderly wind-down). Generally speaking, “full resolution” electronic information transmitted or received by you in relation to your use of the Service (which may include PII) will be retained for a rolling 12-month look-back period, after which such information may be aggregated on the basis of a one-minute resolution for the duration of the service period and any tail period. In addition, we may retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Metric & Event Data
Datadog collects, aggregates, and stores metrics and event data for its customers. Datadog in turn will not disclose individual metric or event data other than aggregates as described above or for the purposes described in this Privacy Policy.
Datadog discloses potentially personally identifying and personally identifying information only to those of its employees, contractors, and affiliated organizations that (1) need to know that information in order to process it on Datadog’s behalf or to provide services available in connection with the Service and (2) have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Datadog’s Website and/or the Service, you consent to the transfer of information to such individuals and organizations in order to support our provision to you of the Website and Services. These supporting partners may be authorized to, for example, process payments on our behalf or provide customer support. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers. However, in each case, these partners are authorized to use your PII only as necessary to provide the services we request.
Other than to its employees,contractors, and affiliated organizations, as described above, Datadog discloses potentially personally identifying and personally identifying information only when required to do so by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, or when Datadog believes in good faith that disclosure is reasonably necessary to protect the property or rights of Datadog, third parties, or the public at large. If Datadog is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice through the Service of any change in ownership or uses of your personally identifying information, as well as any choices you may have regarding your PII.
If you are a registered user of the Service and have supplied your email address, Datadog may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Datadog and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Datadog takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information.
Cookies
We and our partners (e.g. marketing partners), affiliates, or analytics or service providers (e.g. payment processor) use technologies such as cookies, beacons, tags, and scripts to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Datadog uses cookies to help identify and track visitors, their usage of Datadog services, and their preferences. Datadog visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Datadog’s services, with the drawback that certain features of Datadog’s services may not function properly without the aid of cookies.
The use of session ID and/or persistent cookies by our tracking utility company is not covered by this Privacy Policy and we do not have access or control over these cookies. In addition, certain of our third-party providers employ clear gifs (also known as “beacons” and “bugs”), images and scripts that help them better manage content. We do not tie the information gathered to our Customers’ or Users’ personally identifying information.
We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash cookies and HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here.
Behavioral Targeting/ Re-Targeting
We partner with a third-party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifying information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here or if located in the European Union, click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
Links to Other Websites
This Privacy Policy applies only to the Website and Service and not to any third-party sites or hosted services you may find or access through our Website. If you submit personally identifying information to any of those sites or services, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any site you visit or hosted service you use.
Testimonials
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at help@datadoghq.com.
The Website and Service may include social media features, such as the Twitter button, and widgets, such as the Share this button or interactive mini-programs. These features may collect your IP address, which page you are visiting on the Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Websites or Service. Your interactions with these features are governed by the privacy policy of the company providing it.
Single Sign-On
You can log in to our site using sign-in services such as Open ID provider (Login with Google Account). These services will authenticate your identity and provide you the option to share certain personally identifying information with us such as your name and email address to pre-populate our sign up form. Services like Open ID provider give you the option to post information about your activities on this Website to your profile page to share with others within your network.
Security
We take precautions to ensure the security of your personally identifying information. We follow generally accepted standards to protect the PII submitted to us, both during transmission and once we receive it. When you enter your login information on our customer portal, we encrypt the transmission of that information using secure socket layer technology (SSL).
That said, like any hosted service provider, we cannot guarantee that hackers or unauthorized personnel will not gain access to your PII despite our efforts. You should note that in using the Website and Service, your information will travel through third party infrastructures which are not under our control.
We cannot protect, nor does this Privacy Policy apply to, any information that you transmit to other users of the Website or Service. You should never transmit personal or identifying information to other users.
If you have any questions about security on our Web site, you can contact us at help@datadoghq.com.
Opt-Out Policy
If, at any time after registering, you change your mind about receiving information from us or about the use of information volunteered by you, please send us a request specifying your new choice. Please contact us as specified above. You may also choose to stop receiving our newsletters or marketing emails by following the unsubscribe instructions included in these emails, or by accessing the email preferences in your account settings page.
Privacy Policy Changes
Although most changes are likely to be minor, Datadog may change its Privacy Policy from time to time, and in Datadog’s sole discretion. If we make any material changes to this Privacy Policy we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review the Website for the latest information on our privacy practices. Your continued use of the Website and the Service after any change in this Privacy Policy takes effect will constitute your acceptance of such change.
If you have questions or concerns about this Privacy Policy, please contact us at:
Datadog, Inc.
286 Fifth Avenue, 12th Floor
New York, NY 10001
Email: help@datadoghq.com
