This Privacy Policy explains how information about you is collected, used and disclosed by Datadog, Inc. (collectively, “Datadog,” “we” or “us”) when you use our website [https://www.datadoghq.com/] (“Website”), online products and monitoring services (“Platform”) (collectively, “Services”), or when you otherwise interact with us. This Privacy Policy also describes your choices regarding use, access and correction of personal information collected about you through our Services. Please read this Privacy Policy carefully and ensure that you understand it before you start to use our Services.
This Website is owned and operated by, or on behalf of, Datadog Inc. (“we”, “our” or “us”). We are the data controller in respect of personal information of our users based in the European Union.
By accessing and using the Services, you acknowledge that you have read and understood the content of this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.
We collect and process information you provide directly to us via the Services. Personal data submitted through the Services include the details you submit when you create an account, participate in any interactive features of the Services, fill out a form, pay for subscriptions, apply for a job, communicate with us via third party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, company name, postal address, phone number and any other information you choose to provide. To the extent you provide credit card information through the Services, that information is collected and processed by our third-party payment processor pursuant to their Privacy Policy and practices. Our payment processor is PayPal, Inc. (“Braintree") and their privacy policy can be found here https://www.braintreepayments.com/legal/braintree-privacy-policy.
When you access or use the Services we automatically collect information about you, including:
- Log Files: We gather certain information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Services, and store it in log files. We do not monitor or log data collected from your servers when using the Services, but we may log or monitor information about your access to our Services.
- Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. For more information about cookies, and how to disable them, please see our Cookie Policy page https://www.datadoghq.com/legal/cookies/ and Your Choices below.
We may also obtain information from other sources and combine that with information we collect through our Services for purposes of advertising and user authentication. For example, if you create or log into your Datadog account using your Google Apps credentials via single sign-on, we will have access to certain information such as your name and email address as authorized in your Google Apps profile settings.
We may use information about you to:
- Enable you to have full access to the Services;
- Provide, maintain and improve the Services;
- Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices,;
- Send you technical notices, updates, security alerts, and support and administrative messages;
- Respond to your comments, questions and requests, and provide customer support;
- Create your Datadog account and identify you when you sign-in to your account in accordance with your agreement with us;
- Communicate with you about products, services, offers, promotions, rewards, and events offered by Datadog and others, and provide news and information we think will be of interest to you;
- Monitor and analyze trends, usage and activities in connection with the Services;
- Detect, investigate and prevent fraud and other illegal activities and protect the rights and property of Datadog and others;
- Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
- Notify you about important changes to the Services, including changes or updates to this Privacy Policy;
- Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
- Link or combine with information we get from others to help understand your needs and provide you with better service;
- Consider you for possible employment at Datadog in connection with an application that you submit; and
- Carry out any other purpose described to you at the time the information was collected.
We may share your personal information as follows or as otherwise described in this Privacy Policy:
- With vendors, consultants and other service providers we have vetted and approved who need access to such information to carry out work on our behalf only to the extent necessary for the performance of any contract we enter into with you. This includes companies providing the following services for our Website and/or Platform: hosting services, authentication services, cyber security and anti-fraud services, and advertising;
- In response to a request for information if we believe disclosure is permitted by, in accordance with, or required by, any applicable law, regulation or legal process such as to comply with a subpoena or applicable court order;
- With any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under any agreement we enter into with you or to protect the rights, property and safety of Datadog or third parties;
- In connection with, or during negotiations of, any merger, sale of Datadog assets, financing or acquisition of all or a portion of our business by another company;
- Between and among Datadog and all companies affiliated with Datadog who may act for us for any of the purposes set out in this Privacy Policy, including our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;
- with analytics and search engine providers that assist us in the improvement and optimization of our Website, subject to our Cookies Policy; and
- With your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
We are required to state the lawful basis under which we process the personal data of our users from the European Union. Accordingly, the lawful bases upon which we process your personal information are as follows:
- Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, for instance in relation to direct marketing, we will obtain and rely on your consent in relation to the processing concerned.
- Otherwise, we will process your personal data only where the processing is necessary for compliance with a legal obligation to which we are a subject; or
- For the purposes of the legitimate interests pursued by us in promoting our business, providing the Platform to our business customers pursuant to or legal agreements with them, and in ensuring the security, accessibility and improvement of our Website and Platform and the development of new technology and services.
External Links
The Website may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We are not responsible for the privacy policies or the content of such sites.
Social Sharing Features
The Website may offer social sharing features and other integrated tools (such as the Twitter logo (Larry the Bird)), which lets you share information you find on our website with other media, and vice versa. The Twitter plugin is identifiable by the Twitter (Larry the Bird) logo on our Website. When you visit one of our pages the plugin establishes a direct connection between your browser and the Twitter server. Thus, Twitter receives information from your browser as set out in Twitter’s privacy policy (see below). Please note that we, as provider of the pages, have no knowledge as to the contents of the submitted data or its use by Twitter. For further information please see Twitter’s privacy policy at https://twitter.com/en/privacy#update. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Log-in Features
We may allow you to sign up and log in using your Google account. If you sign up using your Google email account, Google will ask your permission to share certain information from your Google account with us. This may include your first name, last name, gender, general location, your timezone and birthday. This information is collected by Google and is provided to us under the terms of Google’s privacy policy which you can find here: https://www.google.co.uk/intl/en/policies/privacy/. You can control the information that we receive from Google using the privacy settings in your Google account.
Advertising and Analytics Services Provided by Others
We allow the following companies to serve advertisements on our behalf across the Internet and in applications: Google AdWords, Google analytics, Marketo, Twitter, Facebook, Adroll, Quora, Bing ads, Linkedin, Terminus, Demand base, Instagram, and Reddit using email address and cookies that are collected. These entities use technologies including cookies, web beacons, device identifiers and other tools to collect information about your use of the Services and other websites and applications, including your IP address, web browser, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by Datadog and Datadog service providers to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about cookies, please see below and for further information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please see Datadog’s Cookie Policy at https://www.datadoghq.com/legal/cookies/.
In the case of personal information we handle or receive on behalf of a customer in connection with their access to, and use of, our Platform (“Customer PI”), we have no direct relationship with the customer’s employees or other individuals with whom that customer may interact with respect to the Platform. If you are such an employee or individual and are seeking access to, or would like to correct, amend or delete, Customer PI, you should direct your query to the applicable customer. We will respond within a reasonable timeframe to a customer’s request to remove Customer PI. Please note that the foregoing will not limit EU individuals from making certain requests relating to their personal data as provided in Your Rights below.
We will not use Customer PI except for the purpose of providing and supporting the Services for the applicable customer. Customer PI will be retained for as long as needed for that purpose and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Marketing
Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing and to provide you with promotional update communications by email about our products/services. You can object to further marketing at any time by selecting the “unsubscribe” link at the end of all our marketing and promotional electronic communications to you, or by contacting us using the contact details set out at in the Your Choices and Your Rights sections of this Privacy Policy.
As part of the registration process for events hosted by Datadog which you register to attend, we may request personal data such as: your name, address, email address and telephone number, and details relevant to your occupation or employer. This information is required to process your registration for the event and to provide you with relevant event materials. This data may be shared with third party service providers engaged by us as more fully explained in the Sharing of Information section of this Privacy Policy. If you show an interest in an exhibitor at an event hosted by Datadog, such as by consenting to have your attendee badge scanned, we will provide your data to such exhibitors who may contact you for their own direct advertising and marketing purposes. In that case, the exhibitors’ use of your information would be subject the exhibitors’ privacy policies. For events sponsored by Datadog, the event host may provide your personal data to Datadog, subject to your consent. Datadog will use the data as set forth in the Use of Information section of this Privacy Policy.
Security
We take reasonable steps, including physical, technical and organisational measures, to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us.
Your personal information will be retained by Datadog for the duration of your account and may be retained for a period after this time as necessary and relevant to our legitimate interests, our terms of agreement with you and in accordance with applicable legal obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce the relevant terms of agreement or to identify, issue or resolve legal proceedings.
We may retain a record of your stated objection to the processing of your data, including in respect of an objection to receiving marketing communications, for the sole legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further, during the term of your objection.
Datadog is based in the United States. By accessing or using the Services or otherwise providing information to us, you understand that your information will be subject to processing, transfer and storage in and to the U.S. where you may not have the same rights and protections as you do under local law.
In connection with Datadog’s processing of personal data it receives in the U.S. from the European Union (“EU Data”), Datadog participates in, and complies with, the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework (collectively, the “Frameworks”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Datadog has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. Datadog is committed to subjecting all EU Data, in reliance on the Frameworks, to the Frameworks’ applicable Principles. For purposes of enforcing compliance with the Frameworks, Datadog is subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
Without limiting the above, Datadog adheres to the Principle of Accountability for Onward Transfer. As noted in Sharing of Information above, we may transfer personal information (including EU Data) to our vendors, consultants and other service providers who need access to such EU Data to carry out work on our behalf. This personal data may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) that may not be subject to equivalent data protection law.
Please direct any inquiries or complaints regarding our compliance with the Principles to the point of contact listed in the Contact Us section below. If Datadog does not resolve your complaint, you may submit your complaint free of charge to Datadog’s U.S.-based third party dispute resolution provider and designated Privacy Shield dispute resolution provider here: https://feedback-form.truste.com/watchdog/request. Under certain conditions specified by the Principles and more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may also be able to invoke binding arbitration to resolve your complaint.
Your Rights
EU individuals have rights in relation to their personal data which is processed by Datadog. If you are an EU data subject, you may, by emailing us at gdpr@datadoghq.com :
- Request access to the personal data concerned.
- Request that any incorrect personal data about you that we are processing be rectified.
- Request that we erase the personal data concerned.
- Withdraw your consent at any time where we are processing personal data relating to you on the basis of your prior consent to that processing, after which we shall stop the processing concerned.
- Lodge a formal compliant with the Information Commissioner in Ireland (or your local EU supervisory authority if you live outside the UK) if you have a complaint about any processing of your personal data being conducted by us.
If the requested EU Data is Customer PI, please include the name of the applicable customer in your request; we will refer the request to that customer to respond directly to you and will support them as needed to respond to your request.
Your Choices
Account Information
Our customers may access, update or change personal information they have provided by logging into the Services or emailing us at help@datadoghq.com.
Subject to the terms of their agreements with us, Customers may deactivate their accounts by emailing us at help@datadoghq.com, but note that we may retain certain personal information as necessary to comply with our legal obligations or for legitimate business purposes, such as to resolve disputes or enforce our agreements. We may also retain cached or archived copies of personal information for a certain period of time.
If you are an individual with whom one of our customers interacts with respect to the Services (e.g., an employee of a customer), as noted above, you should direct any requests regarding access, modification or deletion of personal information to the applicable customer.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. For more information, please see Datadog’s Cookie Policy at https://www.datadoghq.com/legal/cookies/.
Promotional Communications
You may opt out of receiving promotional emails from Datadog by following the instructions in those emails or by emailing help@datadoghq.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
If you have questions or concerns about this Privacy Policy, please contact us at: Datadog, Inc., 620 8th Avenue, Floor 45, New York, NY 10018; Email: gdpr@datadoghq.com.
